Sierra Industrial Power Equipment - Return Policy
At Sierra Industrial Power Equipment, we value your satisfaction with our products and strive to provide you with the best possible service. If you find it necessary to return a product, please read and adhere to our return policy outlined below.
Custom Orders: Custom orders are manufactured specifically to meet your unique needs. We understand that there may be circumstances that require a return. Custom orders that are returned in like-new condition and in their original packaging will be subject to a 25% restocking fee. The following conditions must be met for a custom order return to be eligible:
- The item must be in like-new condition, free from any signs of use, wear, or damage.
- The original packaging, manuals, and accessories must be included.
- A return request for custom orders must be made within 30 days of the original purchase date.
In-Store Equipment: In-store equipment can be returned under the following conditions:
- The item must be returned in its original packaging, including all manuals and accessories.
- Sierra Industrial Power Equipment will inspect the returned item to ensure it is in like-new condition and free from any signs of use, wear, or damage.
- A return request for in-store equipment must be made within 30 days of the original purchase date.
Wash Trailers: Wash trailers are considered non-returnable items. These items are only subject to warranties. If you encounter any issues with your wash trailer, please refer to the warranty information provided to address your concerns.
Non-Returnable Items: Any power equipment that has been run or used is considered non-returnable. We cannot accept returns for items that show signs of use, wear, or damage, as we cannot resell such items as new.
Shipping Costs: Shipping costs for returning items are the responsibility of the customer. We recommend using a shipping method that provides tracking and insurance to ensure the safe return of the product. Sierra Industrial Power Equipment will not be responsible for any items lost or damaged during the return shipping process.
How to Initiate a Warranty Claim: If you encounter issues with a warranty-eligible product, please follow these steps:
- Contact Sierra Industrial Power Equipment's Customer Service Department to initiate a warranty claim.
- Follow the instructions provided for the warranty process, which may include repair, replacement, or other resolution as specified in the warranty terms.
Refund Process: Once we receive your returned item, our team will inspect it to ensure it meets the return policy conditions. If the return is approved, a refund, minus any applicable restocking fees, will be issued to your original payment method. Refunds may take several business days to process.
We appreciate your understanding of our return policy and warranty terms. If you have any questions or concerns regarding a return or warranty claim, please contact our Customer Service Department, and they will be happy to assist you.
Sierra Industrial Power Equipment reserves the right to make exceptions to this policy on a case-by-case basis if necessary to ensure customer satisfaction.
PRESSURE WASHERS
Frame:
lifetime
P1415EN , P1615EN, P1815EN , and P2014EN
These products are under warranty to the original retail consumer against defects in material and workmanship for a period of 1 (one) year on parts. Wearable parts and accessories are covered for a period of 90 (ninety) days which include but are not limited to, gun, wand, hose, fittings and nozzles. The warranty is not transferable or assignable. This warranty covers replacement parts.
Engines:
Honda GX – 3 Years, Honda GC – 2 Years **Must contact local Honda Power Equipment for warranty**
Baldor Motors – 2 Years for manufacturer defects **Must contact Baldor for warranty**
Powerease engines and motors – 2 Years for manufacturer defects or 1000 hours, whichever comes first
Pumps:
Axial – 1 Year, Triplex – 5 year**
Coil:
(Hot Water Pressure Washer) – 3 Years
Burner:
(Hot Water Pressure Washer) – 3 Years
Accessories:
(eg hose reels, hose, gun, wand, tip, injector, couplers, unloaders, wheels etc.) 90 Days
GENERATORS
Frame:
lifetime
Engines:
Honda GX – 3 Years **Must contact local Honda Power Equipment for warranty**
Powerease engines – 2 Years or 1000 hours, whichever comes first
Alternator/Control Panel:
1 Year for manufacturer defects
WATER, CHEMICAL, TRASH PUMPS
Frame:
lifetime
Engines:
Honda GX – 3 Years, Honda GC – 2 Years **Must contact local Honda Power Equipment for warranty**
Powerease Engines – 2 Years or 1000 hours, whichever comes first
Pump Body:
2 Years for manufacturer defects
Submersible Pumps:
1 Year for manufacturer defects
AIR COMPRESSORS
Tanks:
2 Years
Engines:
Honda GX – 3 Years **Must contact local Honda Power Equipment for warranty**
Baldor Motors – 2 Years for manufacturer defects **Must contact Baldor for warranty**
Powerease Engines and Motors – 2 Years or 1000 hours, whichever comes first
Pumps:
2 years for manufacturer defects
LOG SPLITTERS
Frames:
Lifetime
Engines:
Honda GX – 3 Years, Honda GC – 2 Years **Must contact local Honda Power Equipment for warranty**
Powerease Engines – 2 Years or 1000 Hours, whichever comes first
Hydraulics:
1 Year for manufacturer defects
COMBO UNITS (COMPRESSOR/WELDER/GENERATOR)
Tanks:
2 years for manufacturer defects
Engines:
Honda GX – 3 Years **Must contact local Honda Power Equipment for warranty**
Kohler Engines Command Pro – 3 Years **Must contact Kohler for warranty**
Compressor Pump:
2 Years for manufacturer defects
Generator:
1 Year for manufacturer defects
Welder:
1 Year for manufacturer defects
INDUSTRIAL FANS
Fan Cover:
1 Year for manufacturer defects
Motor:
1 Year for manufacturer defects
Fan Blades:
90 Days for manufacturer defects
Fan Belts:
90 Days for manufacturer defects
VACUUMS
1 Year for manufacturer defects
HEATERS
1 Year for manufacturer defects
BATTERIES
1 Year starting at the time of Purchase from Dealer
PARTS AND ACCESSORIES
ex. hose reels, hose, gun, wand, tip, couplers, unloaders, etc - 90 Days
PIT VIPER WARRANTY
Returns & Warranties – Pit Viper